Anti Spam Policy

 

Majestic IT Services is a permission-based email-marketing tool that follows the strictest permission-based philosophies. We have a no tolerance Spam policy. Majestic IT Services actively monitors large import lists and emails going to a large number of subscribers. Any customer found to be using Majestic IT Services for Spam will be immediately cut-off from use of the product. If you know of or suspect any violators, please notify us immediately here.

 

Every email contains a mandatory 'unsubscribe' link.

 

 

What is Spam?

Spam is described as unsolicited e-mail sent to a large number of addresses, usually for a commercial purpose', also referred to as junk e-mail. By sending email to only to those who have requested to receive it, you are following accepted permission-based email guidelines.

 

 

What constitutes consent?

The recipient of your email has been clearly and fully notified of the collection and use of his email address and has consented prior to such collection and use. This is often called informed consent.

 

 

Laws Against Spam

In Australia and America, and many other countries, it is illegal to send Spam. Following is a quick simplified outline of this Act:

• This Act sets up a scheme for regulating commercial e-mail and other types of commercial electronic messages.
• Unsolicited commercial electronic messages must not be sent.
• Commercial electronic messages must include information about the individual or organisation who authorised the sending of the message.
• Commercial electronic messages must contain a functional unsubscribe facility.
• Address-harvesting software must not be supplied, acquired or used.
• An electronic address list produced using address-harvesting software must not be supplied, acquired or used.
• The main remedies for breaches of this Act are civil penalties and injunctions.

 

 

Click Here to Read the Australian Act.

 

 

Screening

Majestic IT Services screens unusual activity within the system. Screening includes monitoring excessive usage which may include the following instances: the uploading of databases over 10,000 at a time, accounts that at any one time hold more than 20,000 email addresses, multiple credit card refusals, email campaign information (email address used, specific words used in the subject or content) and IP address of the account holder. In each instance the account may be investigated for illegitimate activity and where applicable appropriate action taken.

 

 

Complaint Handling

Majestic IT Services has a system to report Spam complaints for further investigation. On receiving a complaint we abide by the following procedure:

• We will preserve the content of any complaint you send us if we believe we have the legal requirement to do so. 
• The complaint is investigated to validate its origin, content and scope. 
• Where the compliant is validated, appropriate action will be taken inline with our policies and procedures and the Spam Act 2003. 
• Where the complaint involves an account holder using our service, and the account holder is known, the account holder is notified that they have received a
• complaint from a subscriber. 
• If the subscriber is known, Majestic IT Services will request the account holder to investigate the complaint inline with the Spam Act 2003. 
• If the complaint is validated, the account holder will be flagged as having a complaint against it and the details of that complaint recorded where we believe we have the legal requirement to do so. 
• Legal action may also be initiated in accordance with our Terms and Conditions of Use. 
• Where the complaint has uncovered a breakdown in policy, procedure or expectations by you, Majestic IT Services will audit and, where necessary, amend any policy, procedure or customer interaction. 
• You may receive a follow-up email to inform you of any action that may have been taken.

 

Majestic IT Services acts in accordance with the National Privacy Principles and encourages all customers to understand their local legislation and that of where their subscribers are located.

 

Majestic IT Services encourages persons who believe they have been sent Spam, by an account holder using MajesticIT.com, to contact the sender, where known, and / or report your complaint directly to us.

 

 

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Phone: 1300 553 139

Majestic IT Services

Coomera Waters

Gold Coast, Australia

 

or simply use our Contact Us form.